Privacy Policy
Effective from: 08/24/26
The Pet Cove, operated by Cyrus Massoudi, respects your privacy. This policy explains how we collect, use, and protect information when you visit or shop at thepetcove.net.
1. Information We Collect
When you place an order or contact us, we may collect your name, email address, phone number, billing and shipping address, order details, payment status, and messages you send us.
Wix may collect technical information such as your IP address, device, browser, cookies, and site-usage information.
2. How We Use Information
We use information to process and deliver orders, provide customer support, process payments, prevent fraud, maintain the website, improve our services, and meet legal, tax, and accounting obligations.
We do not currently use customer information for promotional emails, text marketing, or targeted advertising.
3. How Information Is Shared
We may share information as needed with Wix, payment providers, shipping companies, fraud-prevention services, and tax or accounting providers.
The site is hosted on Wix. Wix’s service providers are listed here:
https://support.wix.com/en/article/list-of-wixs-sub-processors
We may also disclose information when legally required or necessary to protect our rights, customers, or business.
4. Payments
Payments may be processed by credit-card providers, PayPal, or other services shown at checkout. We do not intentionally store full payment-card numbers.
5. Cookies
The site may use essential cookies for security, shopping-cart functions, site stability, and basic operation. You may manage cookies through your browser settings and any available Wix privacy controls.
6. International Processing
Because we use Wix, payment providers, and shipping providers, information may be processed in the United States or other countries. These providers apply safeguards under their own policies and agreements.
7. How Long We Keep Information
We keep order and customer information as long as reasonably needed to fulfill orders, provide support, prevent fraud, resolve disputes, and meet tax and accounting requirements. We delete or anonymize information when it is no longer needed.
8. Your Rights
Depending on where you live, you may have the right to request access, correction, deletion, restriction, or a copy of your personal information. You may also object to certain uses.
To make a request, email thepetcove.net@gmail.com. We may ask for information to verify your identity.
9. Security
We use reasonable safeguards and rely on Wix and payment providers to secure their systems. However, no website or online transmission can be guaranteed completely secure.
10. Children
This site is not directed specifically to children. Please do not provide personal information unless you are legally permitted to do so.
11. Updates
We may update this policy from time to time. The current version will be posted on this page.
12. Contact
Cyrus Massoudi, doing business as The Pet Cove
Email: thepetcove.net@gmail.com
Address: 1037 Ramona st Palo Alto 94031